Returns & Exchanges

At The Family Portrait Company, we want your custom artwork to be a cherished centerpiece in your home. If your order arrives damaged or doesn't meet our quality standards, we offer a 30-day window for replacements or returns.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Submit Quality Photos

  For damaged items or printing errors, please attach clear photos of the product and the packaging to help us expedite your claim.

• 3.
  Receive Review & Approval

  Our design team will review your request within 48 hours to approve a complimentary reprint or a full refund to your original payment method.

• 4.
  Await Your Replacement

  Once approved, your new custom portrait will be prioritized in our production queue and shipped to your doorstep at no additional cost.